Home 2018-2019 Abstracts Overcoming The Attending-Physician Barrier to Improve Resident-Attending Communication

Overcoming The Attending-Physician Barrier to Improve Resident-Attending Communication

From the 2019 HVPAA National Conference

Dr. Rachna Rawal (Saint Louis University), Dr. Paul Kunnath (Saint Louis University), Dr. Hala Saad (Saint Louis University), Dr. Oluwasayo Adeyemo (Mount Sinai Hospital), Dr. Jennifer Schmidt (Saint Louis University)

Background

Unnecessary laboratory orders are a well-known contributor to healthcare cost. Our residents identified “fear of attending” as a barrier to more mindful lab ordering. This project focused on educating attending physicians on high-value care and promoting resident-attending discussions.

Objective

1. Assess current resident-attending communication perceptions

2. Improve resident-attending communications regarding laboratory ordering

Methods

Data was collected via anonymous pre and post-intervention surveys (designed by the study team). Participants included resident and attending physicians on the inpatient Medicine service. Multiple interventions targeting attending physicians occurred over a 16-week period and included: presentations at the monthly hospitalist meeting (included resident lab-ordering data and resident perceptions of attendings), electronic requests asking attendings to voluntarily submit a message of support for the project to share with residents, and an attending project champion. Surveys assessed sustainability at 6 months and 1 year.

Results

Initially, 70% of residents reported worrying about repercussions from attendings if daily labs were not ordered; at 6 months, 24% reported this (Figure 1, p<0.05). Residents receiving “pushback” from attendings for not ordering daily labs increased from 25% to 54% (Figure 2, p<0.05). At 6 months, 71% of interns and 51% of senior residents reported receiving “pushback” from attendings. 16 weeks post-intervention 62% of attending physicians reported that residents are appropriately mindful of laboratory orders (sustained at 6 and 12 months). Survey results listed in Table 1 (*statistically significant, p<0.05).

Conclusions

Our data shows a discrepancy in the perception of mindful ordering discussions between resident and attending physicians. Attendings have a higher perception of attending-initiated discussions and a lower perception of resident-initiated discussion. Interestingly, between 6 and 12-month follow-up, attendings report a decrease in resident-initiated discussions. We hypothesize that this is secondary to a new academic year or may indicate a new barrier. The increase in resident-reported discussion of lab ordering has sustained through 6-months. This is further supported by the attendings perceiving the residents as being appropriately mindful of laboratory orders. However, residents have reported receiving more pushback from attendings. This may suggest that attendings are more resistant to mindful lab ordering than they perceive or may reflect increased effort by residents to change lab ordering practices. Despite pushback, fewer residents fear attendings’ repercussions. Our data suggests a cultural shift at both the attending and residents levels but additional work remains.

Clinical Implications

Medicine’s hierarchical structure results in attending physicians’ strong influence on resident ordering practices. It is crucial for attending physicians to promote high-value, cost-conscious care through team discussion and a positive learning environment for a sustainable high-value care culture.

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